Cytiva
Life Sciences
SeniorCustomerSuccessManager,LearningSolutions,Asia
“Senior Customer Success Manager, Learning Solutions, Asia at Cytiva. Skills: Customer Success, Account Management, Learning Solutions. Lead post-sale customer success journey for assigned Learning. Manage assigned Learning Solutions customers across Asia”
Industry & Context.
Up to 30% travel
What They're Looking For.
Must Have
Bachelor's degree in life sciences, business, education, learning and development, or related field, or equivalent relevant work experience, Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role, Experience managing customer relationships across multiple accounts, Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value, Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams
Nice to Have
Previous experience in life sciences, biotechnology, bioprocessing, pharmaceutical manufacturing, customer education, technical training, or workforce development, Previous experience in digital learning products, subscription-based services, learning management systems, virtual learning, augmented or mixed reality learning, or other education technology platforms, Fluency in additional Asian languages relevant to the region
What You'll Do.
Lead post-sale customer success journey for assigned Learning
Manage assigned Learning Solutions customers across Asia
Drive onboarding for assigned Learning Solutions customers
Drive success planning for assigned Learning Solutions customers
Drive adoption support for assigned Learning Solutions customers
Drive value realization for assigned Learning Solutions customers
Manage a portfolio of customer accounts
Build relationships with key stakeholders
Understand customer learning needs
Support achievement of customer business goals
Support achievement of customer workforce readiness goals
Track customer health
Track customer engagement
Track customer satisfaction
Track customer renewal readiness
Identify trends using data and feedback
Identify improvement opportunities using data and feedback
Partner with Commercial teams
Partner with Product Management
Partner with Marketing
Partner with Operations
Partner with Technical Support
Partner with Customer Learning Solutions Specialists
Address customer needs
Improve customer experience
Represent the voice of the customer internally
Gather insights for product development
Gather insights for service improvement
Gather insights for customer education strategy
Gather insights for regional growth opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Commercial teams; Product Management; Marketing; Operations; Technical Support; Customer Learning Solutions Specialists
Applying for this Senior Customer Success Manager, Learning Solutions, Asia role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cytiva?
Real rants from real employees. Read before you apply.