Payoneer

financial

SeniorCustomerSuccessManagerKA

Shenzhen, China; Guangzhou, China FULL TIME
The Brief

“Senior Customer Success Manager - KA at Payoneer. Skills: customer success, account management, business development, revenue generation. drive adoption and growth of Payoneer solutions in China by managing key customers and building relationships. scalable customer engagement”

What You'll Achieve.

Maintain and exceed revenue and upselling targets

Industry & Context.

financial
Problems you'll solve

analytical and business reasoning skills

What They're Looking For.

Must Have

Bachelor's degree, preferably in business or communications, Native Mandarin with high level of English communications, 5+ years of account management, business development or other relevant experience, 7+ years of experience in selling complex solutions to corporate level clients, Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact, Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth, written and verbal communication skills, Data oriented, possesses a high level of attention to detail with analytical and business reasoning skills, Ability to make decisions in a changing environment, anticipate future needs and drive results, High level of organization and focus and ability to work under pressure

Nice to Have

Experience using salesforce. com or a similar CRM system, Experience in the Payments and Banking industry, Experience with direct sales for small businesses engaged in cross-border trade, Experience with digital marketing, affiliate marketing, social media, Experience with data analytics & BI tools

What You'll Do.

drive adoption and growth of Payoneer solutions in China by managing key customers and building relationships

scalable customer engagement

Oversee and manage existing client relationships

play an active role in developing and building long-term relationships with clients to identify business opportunities

collaboratively develop value propositions that address client needs

Be proactive in strengthening existing relationships and creating new ones

build solid engagements with clients

develop comprehensive solutions to maximize retention

up-selling and cross-selling

Maintain and exceed revenue and upselling targets from our direct business

Maintaining all information of customers’ activity within CRM platform

Build business success stories and case studies

Review and propose process improvement that drive client business and market penetration

How You'll Work.

Communication Scope

Native Mandarin with high level of English communications; written and verbal communication skills

Free ATS check

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