SeniorCustomerSuccessManager,Hardlines

This role can be located in one of our approved corporate offices in Seattle, WA. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others. Key job responsibilities Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer Optimize cross-team processes that improve project efficiency and team delivery Lead promotional planning and catalog optimization initiatives Begin mentoring peers and contributing to team development A day in the life Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts Navigate ambiguous situations —