Chainguard
SeniorCustomerSuccessManager,Enterprise-East
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“Senior Customer Success Manager, Enterprise - East at Chainguard. Skills: Customer Success Management, Technical Onboarding, Customer Advocacy. Lead technical onboarding process. Partner with customers and teams”
What You'll Achieve.
Successful onboarding; Successful support; Drive outcomes; Drive adoption; Deliver time-to-value
Industry & Context.
Issue management; De-risk issues; De-escalate conflict
What They're Looking For.
Must Have
Post-sales primary contact, Lead customer engagements, Onboarding, implementation, adoption, Build customer relationships, Drive outcomes and adoption, Deliver time-to-value, Lead technical onboarding, Understand customer requirements, Formulate onboarding plan, Act as voice of customer, Advocate for customer needs, Align with internal teams, Influence teams for customer needs, Ensure timely issue resolution, Develop hands-on technical knowledge, Stay up-to-date with industry trends, Optimize customer use of Chainguard, Decide executive involvement in escalations, De-risk customer issues, De-escalate customer conflict, Build new processes for customers, Commit to continuous development, Enhance skills, Expand knowledge, Advance career, Priority management skills
Nice to Have
Previous early-stage startup experience, Passion for technology, Passion for cybersecurity, Relevant hands-on technical experience, Cloud computing environments experience, Containers experience, Linux experience, Supply Chain Security experience, DevSecOps experience, AppSec experience, Security infrastructure experience, Regulatory compliance requirements experience, Vulnerability management experience, Software development lifecycle experience
What You'll Do.
Lead technical onboarding process
Partner with customers and teams
Understand requirements
Formulate onboarding plan
Act as voice of customer
Advocate for customer needs
Align with internal teams
Influence teams for customer needs
Collaborate with support teams
Ensure timely issue resolution
Develop technical knowledge of Chainguard
Stay up-to-date with industry trends
Help customers optimize use
Decide executive involvement in escalations
De-risk customer issues
De-escalate customer conflict
Advocate to internal teams
Build new processes for customers
Ensure best customer service
How You'll Work.
Team & Collaboration
Solutions Architects; Technical Support; Product Management; Engineering; Sales
Full Job Description
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan. Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs. Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends,
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