SeniorCustomerSuccessManager,Enterprise

Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Senior Customer Success Manager, Enterprise to join our team! Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations. You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization. Who will love this job A proud advocate — you are the voice of your customers while remaining compassionate, responsive, and effective at navigating complexity on their behalf A collaborator — you thrive working with cross-functional partners across Account Management, Support, Product, Professional Services, and Engineering through renewals, expansions, and key customer milestones An educator — you coach customers on structured hiring practices, onboarding workflows, and Greenhouse's full product suite including Voice AI An entrepreneur — you manage your book of business like your own company, continuously elevating your processes, philosophies, and methodologies without waiting to be told how A future builder — you see around corners, identify opportunities before they're obvious, and create new approaches where no playbook exists A decisive operator — you make good calls fast, act with conviction under ambiguity, and own outcomes whether they go well or not What you’ll do