Technology
SeniorCustomerSuccessManagerDutch(12monthFixedtermcontract)
“Senior Customer Success Manager- Dutch ( 12-month Fixed term contract) at LinkedIn. Skills: Customer Success, Account Management, Hiring Solutions. Serve as Customer Champion. Help customers realize value”
What You'll Achieve.
Achieve significant ROI; Drive business success
Industry & Context.
Analyze data; Analyze trends; Analyze client information; Identify product opportunities; Identify growth opportunities
Up to 15% travel
What They're Looking For.
Must Have
5+ years experience, English and Dutch fluency
Nice to Have
Recruiting or talent experience, Staffing domain fluency, Executive communication & value storytelling, Proficient interpersonal skills, Proficient organization skills, Proficient project management skills, Proficient time management skills, Experience analyzing data, Influential verbal communication skills, Influential written communication skills, Presenting to audiences, Proficient understanding of Sales concepts, Proficient understanding of SaaS, Bachelor's degree or equivalent experience
What You'll Do.
Serve as Customer Champion
Help customers realize value
Partner on customer retention
Partner on customer expansion
Ensure user onboarding
Ensure product onboarding
Drive customer adoption
Enhance customer success
Mitigate customer churn risk
Act as trusted advisor
Drive product adoption
Leverage solution for priorities
Achieve agreed operational priorities
Agree business objectives
Build measurable success plans
Set cadence of communication
Deliver operational reviews
Develop new ways to share data
Develop new ways to share insights
Tie data to success drivers
Analyze customer engagement metrics
Leverage Learning Center
Provide product education
Provide best practices
Maintain healthy engagement levels
Identify low utilization
Provide solutions for success
Maintain understanding of Hiring products
Maintain understanding of industry knowledge
Drive customer engagement
Interpret customer insights
Drive change in product
Act as voice of customer
Expedite technical escalations
Expedite purchase escalations
Document all communication
How You'll Work.
Team & Collaboration
Partner with sales counterparts; Partner with stakeholders
Communication Scope
Executive communication; Value storytelling; Verbal communication; Written communication; Presenting to audiences
Applying for this Senior Customer Success Manager- Dutch ( 12-month Fixed term contract) role?
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