Technology
SeniorCustomerSuccessManager-Dutch(12-monthFixedtermcontract)
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“Senior Customer Success Manager- Dutch ( 12-month Fixed term contract) at LinkedIn. Skills: Customer Success, Account Management, Hiring Solutions. Serve as Customer Champion. Help customers realize value”
What You'll Achieve.
Achieve significant ROI; Drive business success
Industry & Context.
Analyze data; Analyze trends; Analyze client information; Identify product opportunities; Identify growth opportunities
Up to 15% travel
What They're Looking For.
Must Have
5+ years experience, English and Dutch fluency
Nice to Have
Recruiting or talent experience, Staffing domain fluency, Executive communication & value storytelling, Proficient interpersonal skills, Proficient organization skills, Proficient project management skills, Proficient time management skills, Experience analyzing data, Influential verbal communication skills, Influential written communication skills, Presenting to audiences, Proficient understanding of Sales concepts, Proficient understanding of SaaS, Bachelor's degree or equivalent experience
What You'll Do.
Serve as Customer Champion
Help customers realize value
Partner on customer retention
Partner on customer expansion
Ensure user onboarding
Ensure product onboarding
Drive customer adoption
Enhance customer success
Mitigate customer churn risk
Act as trusted advisor
Drive product adoption
Leverage solution for priorities
Achieve agreed operational priorities
Agree business objectives
Build measurable success plans
Set cadence of communication
Deliver operational reviews
Develop new ways to share data
Develop new ways to share insights
Tie data to success drivers
Analyze customer engagement metrics
Leverage Learning Center
Provide product education
Provide best practices
Maintain healthy engagement levels
Identify low utilization
Provide solutions for success
Maintain understanding of Hiring products
Maintain understanding of industry knowledge
Drive customer engagement
Interpret customer insights
Drive change in product
Act as voice of customer
Expedite technical escalations
Expedite purchase escalations
Document all communication
How You'll Work.
Team & Collaboration
Partner with sales counterparts; Partner with stakeholders
Communication Scope
Executive communication; Value storytelling; Verbal communication; Written communication; Presenting to audiences
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role will be based in Amsterdam. The (Senior) Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment. As a CSM you will be tasked with: * Serving as a Customer Champion and Advocate * Helping Customers realize value from their investment * Partnering on customer retention and expansion. The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. Responsibilities Include: * Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers * Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk * Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agree
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