Trustpilot
SeniorCustomerSuccessManagerDenmark
“Senior Customer Success Manager - Denmark at Trustpilot. Skills: Customer Success, Account Management, SaaS, Technology. Lead high-stakes post-sale alignment. Establish multi-level relationship map”
What You'll Achieve.
Maximize product adoption; Strengthen customer health; Reduce churn; Ensure customers realize ongoing value; Keep customers engaged; Keep customers satisfied; Secure portfolio health; Drive portfolio growth
Industry & Context.
Solution-seeking mindset
What They're Looking For.
Must Have
Fluent in Danish, Proficient in English, Fluent in Dutch/Flemish, Experience in Customer Success or Account Management in a SaaS or technology environment, Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention, Solution-seeking mindset, High agency, Advanced proficiency in data, Collaborative team player
Nice to Have
Good understanding of the digital advertising/search marketing industry
What You'll Do.
Lead high-stakes post-sale alignment
Establish multi-level relationship map
Secure strategic executive buy-in
Translate technical usage data into ROI narratives
Demonstrate Trustpilot influence on marketing funnel
Own holistic health and GRR
Engineer bespoke success plans
Mitigate complex churn risks
Identify growth opportunities
Serve as primary consultant
Uncover deep-seated needs
Triage commercial or billing matters
Synthesize complex customer requirements
Maintain rigorous portfolio hygiene
Propose global improvements
How You'll Work.
Team & Collaboration
Collaborate with Account Managers; Collaborate with Product; Collaborate with Marketing
Communication Scope
Communication skills across multiple stakeholder levels
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