SeniorCustomerSuccessManager(CSM)

### **About Checkmate 🛍 📲** Checkmate is a multichannel offers network loved by 100M shoppers and 450+ leading brands. For shoppers, it's how they discover and save on the brands they love, with personalized cashback and offers across our app, email, and SMS. For brands, it's a new channel to reach and convert high-intent shoppers they can't find anywhere else. Hundreds of leading brands, including Brooklinen, Quay, and Summer Fridays, use Checkmate to drive incremental revenue, paying only when we deliver a sale. The combination is rare: a consumer product shoppers love and a performance engine brands depend on, powered by AI that knows exactly who to reach and how to convert. Backed by GV, Mantis VC, and DST Global. We're a remote-first team with hubs in LA and NYC, and a preference for hiring in or near major cities. ### **The Role 💼** We're hiring a Customer Success Manager to own our brand relationships from the first day of onboarding through renewal and expansion. You'll be the person brands trust to make Checkmate work for them: live fast, revenue early, and strong first results that turn into long-term partnerships. This is a high-ownership role on a small team. You'll carry your own book of brands, run those relationships end to end, and sit close to the revenue we deliver. If you like owning outcomes, moving fast, and being the reason a brand stays and grows, you'll thrive here. ### **What You’ll Do** ⚡ * Onboarding & Activation * Lead onboarding for new brands, from kickoff through go-live * Configure each brand's offers, channels, and audiences for their goals * Set success metrics and a clear first-30-days plan with every brand * Get brands to first revenue quickly and cleanly * Account Management * Own a book of brands as their main point of contact * Run regular check-ins, business reviews, and performance recaps * Track account health, usage, and renewal timelines * Get ahead of risk before it reaches a renewal * Retention & Growth * Own renewals