Amazon.com Services LLC
E-commerce
SeniorCustomerSuccessManager,ConsumablesPrivateBrands
“Senior Customer Success Manager, Consumables Private Brands at Amazon.com Services LLC. Skills: Customer Success, Supplier Partnerships, Brand Management. Partner with suppliers. Develop strategic business plans”
What You'll Achieve.
Drive business growth; Enhance supplier satisfaction; Improve customer experience; Create measurable impact
Industry & Context.
Problem solving abilities
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 4+ years account management, 4+ years project management, 4+ years buying experience, Experience financial analysis, Experience retail buying, Experience retail planning, Experience product management, Experience marketing, Experience business development, Experience consulting, Experience negotiation, Experience supply chain, Experience relationship management, Experience fast paced environments, Experience managing workload, Data analysis experience, Excellent written communication, Excellent verbal communication
Nice to Have
3+ years management consulting, 3+ years investment banking, 3+ years brand manager, Experience with Salesforce, Experience with OBI, Experience with SQL, Experience with SharePoint, Experience with Tableau, Experience handling ambiguous challenges, Experience process improvement, Experience quality control, Associate's degree or above, Advanced technical degree, Experience working with multiple stakeholders, Experience project management
What You'll Do.
Partner with suppliers
Develop strategic business plans
Execute strategic business plans
Scale selection on.com
Analyze category P&L performance
Monitor profitability goals
Drive continuous improvement
Build collaborative relationships
Maintain collaborative relationships
Serve as primary point of contact
Influence stakeholders
Help understand brand positioning
Guide suppliers through Amazon's tools
Guide suppliers through Amazon's policies
Guide suppliers through growth opportunities
Partner with supply chain
Support operational planning
Support inventory investments
Collaborate with cross-functional teams
Deliver on net revenue goals
Deliver on customer satisfaction goals
Develop understanding of Consumables market
Monitor competitor efforts
Identify new private brand opportunities
Contribute to process improvements
Contribute to innovation initiatives
Resolve supplier inquiries
Review category performance data
Analyze category performance data
Identify growth opportunities
Identify profitability opportunities
Develop strategic recommendations
Present strategic recommendations
Participate in team meetings
Participate in knowledge-sharing sessions
Manage multiple projects
Maintain high service standards
How You'll Work.
Team & Collaboration
Cross-functional teams; WW Consumables stakeholders; Private Brand stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
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