Amazon.com Services LLC
E-commerce
SeniorCustomerSuccessManager,ConsumablesPrivateBrands
“Senior Customer Success Manager, Consumables Private Brands at Amazon.com Services LLC. Skills: Customer Success, Supplier Partnerships, Brand Management. Partner with suppliers. Develop strategic business plans”
What You'll Achieve.
Drive business growth; Enhance supplier satisfaction; Improve customer experience; Create measurable impact; Deliver on net revenue; Deliver on customer satisfaction
Industry & Context.
Problem solving abilities; Data analysis
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 4+ years account management, 4+ years project management, 4+ years program management, 4+ years buying experience, Experience in financial analysis, Experience in retail buying, Experience in retail planning, Experience in allocation, Experience in product management, Experience in marketing, Experience in business development, Experience in consulting, Experience in negotiation, Experience in supply chain, Experience in relationship management, Experience working in fast paced environments, Experience managing workload during stress, Data analysis experience, Manipulating large datasets, Interpreting results, Excellent professional written communication skills, Excellent professional verbal communication skills
Nice to Have
3+ years management consulting, 3+ years investment banking analyst, 3+ years investment banking associate, 3+ years brand manager role, Experience handling ambiguous challenges, Experience in process improvement, Experience in quality control tools, Associate's degree or above, Advanced technical degree, Experience working with multiple stakeholders, Experience in project management
What You'll Do.
Partner with suppliers
Develop strategic business plans
Execute strategic business plans
Scale selection on.com
Analyze category P&L performance
Monitor profitability goals
Drive continuous improvement
Build collaborative relationships
Maintain collaborative relationships
Serve as primary point of contact
Influence stakeholders
Help suppliers understand brand positioning
Guide suppliers through Amazon's tools
Guide suppliers through Amazon's policies
Guide suppliers through growth opportunities
Support operational planning
Support inventory investments
Collaborate with cross-functional teams
Deliver on net revenue goals
Deliver on customer satisfaction goals
Develop understanding of Consumables market
Monitor competitor efforts
Identify private brand selection opportunities
Contribute to process improvements
Contribute to innovation initiatives
Resolve supplier inquiries
Review category performance data
Identify growth opportunities
Identify profitability opportunities
Develop strategic recommendations
Present strategic recommendations
Participate in team meetings
Participate in knowledge-sharing sessions
Manage multiple projects
Maintain high service standards
How You'll Work.
Team & Collaboration
Cross-functional teams; Private Brand stakeholders; WW Consumables stakeholders; Commercialization; Pricing; Instock Management; Marketing; Product development; Finance; Transportation; Internal stakeholders
Communication Scope
Written communication; Verbal communication; Present strategic recommendations
Process & Methodology
Project management
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