Amazon.com Services LLC
e-commerce
SeniorCustomerSuccessManager,Consumables
“Senior Customer Success Manager, Consumables at Amazon.com Services LLC. Skills: Customer Success Management, Vendor Management, Business Growth. Partner with vendors to develop strategic business plans. Execute strategic business plans to drive growth”
What You'll Achieve.
Drive growth; Improve customer experience; Optimize selection; Optimize merchandising; Optimize operational efficiency; Deliver measurable results
Industry & Context.
Data analysis; Problem solving
What They're Looking For.
Must Have
4+ years vendor or client facing experience, Bachelor's degree, Data analysis experience, Proficient in Microsoft Excel, Demonstrated ability to work effectively in fast-paced environments, Excellent professional written and verbal communication skills, Experience with project management skills, Experience managing internal and external relationships, Experience prioritizing and managing time effectively
Nice to Have
5+ years e-commerce or retail industry experience, Professional experience in Buying, Planning or Merchandising, Experience with business intelligence tools, Background in process improvement methodologies, Advanced degree, certifications or equivalent experience, Experience using data analysis, reporting, and forecasting, Experience managing multiple complex projects, Experience working with multiple groups of stakeholders, Experience with project management
What You'll Do.
Partner with vendors to develop strategic business plans
Execute strategic business plans to drive growth
Execute strategic business plans to improve customer experience
Analyze data trends to identify opportunities
Provide actionable recommendations
Lead promotional planning
Execute promotional planning
Ensure catalog optimization
Build collaborative relationships with internal teams
Build collaborative relationships with vendor partners
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools
Guide vendors on utilizing Amazon systems
Participate in strategic planning sessions
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Vendor partners
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
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