Amazon.com Services LLC
E-commerce
SeniorCustomerSuccessManager,Consumables
“Senior Customer Success Manager, Consumables at Amazon.com Services LLC. Skills: Customer Success Management, Vendor Management, Strategic Planning. Partner with vendors. Develop strategic business plans”
What You'll Achieve.
Drive growth; Improve customer experience; Optimize vendor performance; Maximize mutual growth; Enhance brand visibility; Improve conversion rates; Drive business results
Industry & Context.
Data analysis; Problem solving
What They're Looking For.
Must Have
4+ years vendor or client facing experience, Bachelor's degree or equivalent, Data analysis experience, Financial analysis experience, P&L ownership experience, Vendor negotiations experience, Project management skills, Relationship management experience, Negotiation experience
Nice to Have
Salesforce experience, Tableau experience, Manage multiple complex projects, Adapt to change, Advanced degree or equivalent experience, Generative AI tools usage, Willingness to learn prompting
What You'll Do.
Develop strategic business plans
Execute strategic business plans
Identify opportunities
Provide actionable recommendations
Lead promotional planning
Lead promotional execution
Ensure catalog optimization
Build collaborative relationships
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations
Collaborate with cross-functional teams
Resolve operational challenges
Guide vendors on Amazon tools
Participate in strategic planning
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Internal teams; Vendor partners; Cross-functional teams; Category managers
Communication Scope
Present recommendations
Process & Methodology
Project management
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