Amazon.com Services LLC
Retail
SeniorCustomerSuccessManager,Consumables
“Senior Customer Success Manager, Consumables at Amazon.com Services LLC. Skills: Customer Success, Vendor Management, Data Analysis. Manage strategic vendor relationships. Develop business plans”
What You'll Achieve.
Drive measurable growth; Drive vendor satisfaction; Generate ROI; Deliver results; Own vendor outcomes; Influence country performance; Influence region performance; Improve delivery
Industry & Context.
Independent problem-solving; Ambiguity navigation
What They're Looking For.
Must Have
Bachelor's degree, 4+ years vendor or client-facing experience, Data analysis experience, Proficient in Excel, Proficient in BI tools, Experience managing senior stakeholders, Demonstrated ability to deliver independently, Excellent written communication skills, Excellent verbal communication skills
Nice to Have
Experience guiding others, Experience training others, Experience mentoring others, Experience with project management, 5+ years e-commerce experience, 5+ years retail industry experience, Experience adapting to change, Experience navigating undefined problems, Professional experience in Buying, Professional experience in Planning, Professional experience in Merchandising, Background in process improvement, Advanced degree, Certifications, Leverage internal AI tooling
What You'll Do.
Manage strategic vendor relationships
Develop business plans
Drive adoption of products
Drive positive customer experience
Provide actionable recommendations
Escalate appropriately
Collaborate across teams
Influence stakeholders
Organize vendor feedback
Surface customer feedback
Optimize cross-team processes
Improve project efficiency
Improve team delivery
Lead promotional planning
Lead catalog optimization
Contribute to team development
Review performance metrics
Present data-driven recommendations
Navigate ambiguous situations
Identify vendor growth hindrances
Resolve operational challenges
Advocate for vendor needs
Share insights with leadership
Guide vendors on tools
Guide vendors on systems
Participate in strategic planning
Support continuous improvement
Share knowledge with teammates
Provide guidance to CSMs
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
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