Delinea
Tech / AI / Software
SeniorCustomerSuccessManagerCommercialWest
“Senior Customer Success Manager - Commercial West at Delinea. Skills: Customer Success Management, Account Management, Relationship Building, Product Adoption, Cybersecurity. Manage a portfolio of commercial accounts and serve as the primary point of contact.. Drive onboarding and product adoption, and track customer business objectives and goals.”
What You'll Achieve.
Own and grow customer relationships; Drive production adoption and ROI; Understand customer's business objectives and success criteria; Identify and articulate how Delinea supports our customers’ strategic goals; Track customer business objectives and goals; Ensure positive customer experiences
Industry & Context.
Solve problems
Complete comprehensive criminal background check, Verification of education, Verification of employment, Publicly posted social media sites may be reviewed
What They're Looking For.
Must Have
7+ years of experience in a similar role as a Customer Success Manager, Ability to understand business objectives and success criteria to deliver product value, Competency with Salesforce and Customer Success Management platforms, Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment, Excellent verbal and written communication skills
Nice to Have
Knowledgeable in privilege access management and cybersecurity best practices, Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus, Experience working directly with complex, multi-divisional, multi-geographical customers and building connections with executive sponsors
What You'll Do.
Manage a portfolio of commercial accounts and serve as the primary point of contact.
Drive onboarding and product adoption
and track customer business objectives and goals.
Lead regular customer check-ins
tracking customer success plans and conducting quarterly business reviews.
Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
Ensure positive customer experiences by proactively managing and growing customer relationships
including identifying key stakeholders.
Align cross-functionally on upcoming renewals and customer growth.
Act with urgency and provide continuous customer communication on customer requests.
and nurture customers for advocacy.
How You'll Work.
Team & Collaboration
Work cross-functionally in a dynamic environment; Align cross-functionally on upcoming renewals and customer growth
Communication Scope
Excellent verbal and written communication skills
Applying for this Senior Customer Success Manager - Commercial West role?
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