Smartly
Social advertising
SeniorCustomerSuccessManager(CentralTeam)
“Senior Customer Success Manager (Central Team) at Smartly. Skills: Customer retention, Customer growth, Customer relationships. Manage and nurture customer accounts. Provide consultative advice”
What You'll Achieve.
Drive retention; Drive growth; Help customers reach goals
Industry & Context.
Problem-solver; Resolve advertiser issues; Address technical challenges
Travel for meetings, Travel for conferences, Travel for industry events
What They're Looking For.
Must Have
3+ years paid digital advertising, Customer success or customer-facing experience, English spoken and written communication skills
Nice to Have
Previous knowledge of Smartly or similar players
What You'll Do.
Manage and nurture customer accounts
Provide consultative advice
Scope and drive product trials
Drive customer engagement
Resolve advertiser issues
Manage campaign performance
Develop vertical expertise
Build and manage customer relationships
Develop customer relationships
Maintain quick feedback loop
How You'll Work.
Team & Collaboration
Customers; Meta; Pinterest; Snapchat; TikTok; Product development team; Smartly Customer Success Managers
Communication Scope
Explain complex concepts; Translate data
Applying for this Senior Customer Success Manager (Central Team) role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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