Amazon
E-commerce
SeniorCustomerSuccessManager,BrandProtection
“Senior Customer Success Manager, Brand Protection at Amazon. Skills: Customer Success, Brand Protection, Program Management, Business Development. Own CN Transparency roadmap. Prioritize roadmap based on needs”
What You'll Achieve.
Improve team capability; Improve team productivity; Support growth; Drive greater efficiency; Drive greater productivity; Drive greater consistency; Drive greater scalability; Drive customer value; Ensure success for internal teams; Ensure success for Sellers; Improve Seller experience; Deepen brand relationships; Improve brand experience; Drive program adoption
Industry & Context.
Problem-solving; Analytical thinking; Root cause analysis; Devise solutions; Drive simple solutions
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 8+ years experience leading cross functional programs, Business analysis and functional experience, In-depth understanding of business processes, Proven analytical skills, Excellent verbal/written communication, Excellent presentation skills, Fluent in English and Chinese
Nice to Have
Master's degree or equivalent, Experience in e-Commerce, Experience in hi-tech B2B sales, Experience inventing and delivering efficient mechanisms, Experience in consulting, Experience in project management, Experience in pre-sales, Experience in account management
What You'll Do.
Own CN Transparency roadmap
Prioritize roadmap based on needs
Drive senior leadership review
Serve as main point of contact
Coordinate success of Transparency Service products
Define business requirements
Take active role in implementation
Implement new programs
Automate new programs
Leverage global resources
Innovate to improve Seller success
Engage with internal partners
Drive business process improvement
Track program performance
Report program performance
How You'll Work.
Team & Collaboration
Internal Amazon stakeholders; Regional BD teams; Central Product Managers; Central Program Managers; Tech sub-teams; Brand Support teams
Communication Scope
Verbal communication; Written communication; Presentations
Process & Methodology
Program management, Roadmap planning
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