SeniorCustomerSuccessManager

End-to-end success of a defined portfolio of enterprise customers, Direct accountability for customer outcomes, including executive alignment, realized business value, platform adoption, renewal readiness, and expansion identification, Operate with extreme ownership, Bring structure to complex environments, Drive measurable results, Orchestrate internal resources without requiring direction, Leadership-caliber individual contributor role deployed against a limited number of accounts to enable deeper executive engagement and measurable customer outcomes, Own a portfolio of approximately 8–10 strategic enterprise customers, Operate within a high-touch engagement model where depth of partnership is prioritized over volume, Engage regularly with CIO, CISO, and senior technology leadership, Directly influence renewal outcomes, expansion opportunities, and executive satisfaction, Support customers operating in complex, highly integrated environments, Identify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigation, Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer, Establish clear success criteria and align internal execution accordingly, Drive customers from deployment to durable operational reliance, Orchestrate the resources required to achieve customer outcomes, Treat each customer as a business, balancing advocacy with commercial responsibility, Build trusted advisor relationships with CIO, CISO, and senior stakeholders, Deliver Executive Business Reviews grounded in measurable business outcomes, Align platform capabilities to strategic initiatives such as security posture, regulatory readiness, and operational resilience, Guide executive decision-making through insight and credible challenge when necessary, Build and govern multi-year Success Plans for every strategic account, Translate product capabilities into quantified business impact, Ensure customers achieve the outcomes that justified their investment, Develop referenceable advocates through demonstrated value, Own renewal posture across the portfolio with no late-stage surprises, Inspect leading indicators including adoption depth, executive engagement, and realized value, Communicate risk early with a clear mitigation strategy and path to resolution, Customer advocacy and commercial accountability are equally important, Operate as one account team with shared goals and clear accountability