Vantage
SaaS
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Vantage. Skills: Customer Success Management, Technical Account Management, FinOps, Cloud Cost Management. Own and lead the complete lifecycle of post sale customer engagement. Become a trusted advisor to Vantage customers”
What You'll Achieve.
Ensuring they maximize the benefit of the Vantage solution; Drive timely resolution to support issues; Drive timely resolution to feature enhancement requests; Drive timely resolution to issues representing friction to broader adoption
Industry & Context.
What They're Looking For.
Must Have
5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS, A communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals, Previous experience with FinOps Cloud Cost Management solutions, You have a bias for action and believe in continuous development, ambiguity is in your comfort zone, Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts, emotional intelligence and the ability to empathize with customers, A kind person
Nice to Have
Monitoring and observability expertise, FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer, AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader, Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc. ), Relevant Data Visualization / financial product experience
What You'll Do.
Own and lead the complete lifecycle of post sale customer engagement
Become a trusted advisor to Vantage customers
Be the voice of the customer within Vantage
Advocate on their behalf to drive timely resolution
Effectively engage at all levels of our customer organization
How You'll Work.
Team & Collaboration
Advocate on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption; Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
Communication Scope
Exceptional attention to detail; Ability to cater to a specific audience
Applying for this Senior Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Vantage?
Real rants from real employees. Read before you apply.