SS&C Technologies

Financial Services

SeniorCustomerSuccessManager

A$135–185k ~AI est. Sydney, New South Wales, Australia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Customer Success Manager at SS&C Technologies. Skills: Customer Success, Account Management, SaaS adoption. Manage customer lifecycle. Drive proactive customer engagement”

What You'll Achieve.

Drive customer renewals; Drive customer retention; Drive product adoption

Industry & Context.

Financial Services
Eligibility Requirements

Participation in events outside business hours

What They're Looking For.

Must Have

5+ years experience in Customer Success, 5+ years experience in Account Management, 5+ years client-facing role in SaaS

Nice to Have

Fintech industry experience, Experience managing mid-market SaaS customers, Experience managing enterprise SaaS customers, Experience driving product adoption, Experience driving customer training, Experience driving change management initiatives

What You'll Do.

Manage customer lifecycle

Drive proactive customer engagement

Support successful renewals

Identify renewal risks

Forecast renewal opportunities

Deliver customer training sessions

Deliver enablement programs

Increase user engagement

Increase platform adoption

Guide customers on best practices

Maximise platform value

Maximise platform utilisation

Act as primary point of contact

Build trusted advisor relationships

Lead business reviews

Demonstrate product value

Ensure alignment with strategic goals

Collaborate with cross-functional teams

Resolve customer issues

Enhance customer satisfaction

Identify customer champions

Develop customer champions

Support advocacy initiatives

Monitor customer health metrics

Monitor adoption trends

Inform engagement strategies

Inform retention strategies

Gather customer feedback

Communicate customer feedback

Influence product enhancements

Influence roadmap priorities

Maintain professional engagement

Participate in team events

Participate in client events

How You'll Work.

Team & Collaboration

Cross-functional teams; Sales; Product; Support

Communication Scope

Presentation skills; Stakeholder relationship-building

Full Job Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** ** _Get To Know Us:_** SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organisations. ** _Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model * **Your Future:** Income Protection Insurance * **Work/Life Balance:** Flexible Time Off * **Your Wellbeing:** Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customised, including SS&C University * **Extra Perks:** Discounts on fitness clubs, travel and more! **_What You Will Get To Do:_** We are seeking a highly motivated and experienced **Senior Customer Success Manager** to join our growing team. The **Senior Customer Success Manager** will play a key role in driving customer renewals, retention, and product adoption within a SaaS environment. Experience within the Fintech sector will be highly regarded. In this role, you will act as a trusted partner to our customers, ensuring

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