SS&C Technologies
Financial Services
SeniorCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Manager at SS&C Technologies. Skills: Customer Success, Account Management, SaaS adoption. Manage customer lifecycle. Drive proactive customer engagement”
What You'll Achieve.
Drive customer renewals; Drive customer retention; Drive product adoption
Industry & Context.
Participation in events outside business hours
What They're Looking For.
Must Have
5+ years experience in Customer Success, 5+ years experience in Account Management, 5+ years client-facing role in SaaS
Nice to Have
Fintech industry experience, Experience managing mid-market SaaS customers, Experience managing enterprise SaaS customers, Experience driving product adoption, Experience driving customer training, Experience driving change management initiatives
What You'll Do.
Manage customer lifecycle
Drive proactive customer engagement
Support successful renewals
Identify renewal risks
Forecast renewal opportunities
Deliver customer training sessions
Deliver enablement programs
Increase user engagement
Increase platform adoption
Guide customers on best practices
Maximise platform value
Maximise platform utilisation
Act as primary point of contact
Build trusted advisor relationships
Lead business reviews
Demonstrate product value
Ensure alignment with strategic goals
Collaborate with cross-functional teams
Resolve customer issues
Enhance customer satisfaction
Identify customer champions
Develop customer champions
Support advocacy initiatives
Monitor customer health metrics
Monitor adoption trends
Inform engagement strategies
Inform retention strategies
Gather customer feedback
Communicate customer feedback
Influence product enhancements
Influence roadmap priorities
Maintain professional engagement
Participate in team events
Participate in client events
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Product; Support
Communication Scope
Presentation skills; Stakeholder relationship-building
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** ** _Get To Know Us:_** SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organisations. ** _Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model * **Your Future:** Income Protection Insurance * **Work/Life Balance:** Flexible Time Off * **Your Wellbeing:** Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customised, including SS&C University * **Extra Perks:** Discounts on fitness clubs, travel and more! **_What You Will Get To Do:_** We are seeking a highly motivated and experienced **Senior Customer Success Manager** to join our growing team. The **Senior Customer Success Manager** will play a key role in driving customer renewals, retention, and product adoption within a SaaS environment. Experience within the Fintech sector will be highly regarded. In this role, you will act as a trusted partner to our customers, ensuring
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