Sonatype
Technology
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Sonatype. Skills: Customer Success, Software supply chain, Security. Mentor customers on implementation. Guide customers on best practices”
What You'll Achieve.
Continuously see value; Achieve success; Achieve deeper adoption
Industry & Context.
Proactive problem-solving
Support customers across Central time zones, Support customers across Eastern time zones
What They're Looking For.
Must Have
7–10 years related experience, Reside in United States, Authorized to work without sponsorship
Nice to Have
Experience with Sonatype products, Experience with JFrog, Experience with Snyk, Experience with other software supply chain tools, Experience with DevSecOps tools, Experience with application security tools, Previous CSM experience, Previous CSE experience, Previous TAM experience, Previous Sales Engineer experience, Previous Solutions Consultant experience, Previous DevOps Engineer experience, Previous Security Engineer experience, Previous SecOps Analyst experience, Familiarity with Salesforce, Familiarity with Gainsight, Familiarity with customer health scoring, Familiarity with usage analytics, Familiarity with customer success playbooks, Experience supporting SaaS, Experience supporting enterprise software, Experience supporting developer tools, Experience supporting security platforms, Experience supporting open-source ecosystem solutions, Ability to coach peers, Ability to mentor junior team members, Experience speaking with C-level stakeholders, Credible with hands-on technical teams, Support customers across Central time zones, Support customers across Eastern time zones
What You'll Do.
Mentor customers on implementation
Guide customers on best practices
Support customer onboarding
Drive faster adoption
Expand platform utilization
Build trusted relationships
Connect technical implementation to business value
Identify gaps in customer experience
Identify early warning signals
Identify adoption risks
Identify opportunities for improvement
Address customer needs
Improve customer outcomes
Share customer insights
Influence product improvements
Influence roadmap priorities
Influence advocacy programs
Understand customer health
Understand customer engagement
Understand customer opportunities
Help customers expand success
Provide consultative guidance
Provide proactive problem-solving
Share technical knowledge
Share customer engagement practices
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Product; Support; Engineering
Communication Scope
Engage technical users; Engage business stakeholders
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