ServiceTrade
SaaS
SeniorCustomerSuccessManager
“Senior Customer Success Manager at ServiceTrade. Skills: Customer Success, SaaS adoption, Value realization. Become product expert. Maximize realized value”
What You'll Achieve.
Maximize realized value; Achieve successful outcomes; Ensure accounts are happy; Ensure accounts are healthy; Ensure accounts are ready to grow; Attain GRR goals; Attain NRR goals
Industry & Context.
Problem solving; Root cause analysis
10% travel
What They're Looking For.
Must Have
7+ years supporting SaaS, Quality-focused, Customer service understanding, Problem solving understanding, Documentation understanding, Analyzing information understanding, Ability to listen, Frame a problem, Collect necessary information, Obtain a resolution, Professionalism in difficult situations, Composure in difficult situations
Nice to Have
Proficiency with Google Apps, Salesforce.com proficiency, Zoom/Google Meet proficiency
What You'll Do.
Become product expert
Maximize realized value
Guide customers with best practices
Provide recommendations
Deliver business reviews
Maintain accurate customer records
Document customer interactions
Maintain risk mitigation plans
Drive company attainment
Ensure customers receive full value
Collaborate with cross-functional partners
Collaborate on customer context
How You'll Work.
Team & Collaboration
Account Management; Cross-functional teams; Sales; Services; Support; Product; Engineering
Communication Scope
Executive presentations; Value communication; ROI communication
Applying for this Senior Customer Success Manager role?
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