ServiceNow
Tech / AI / Software
SeniorCustomerSuccessManager
“Senior Customer Success Manager at ServiceNow. Skills: Customer advocacy, Achieve business outcomes, Foster adoption and usage of ServiceNow products, Bring ServiceNow's best practices, innovations, and capabilities. Oversee a portfolio of customers. Help customers achieve business outcomes”
What You'll Achieve.
Achieve business outcomes; Foster greater adoption and usage of the ServiceNow products; Ensure customers obtain the maximum value from their ServiceNow investment and use their licenses
Industry & Context.
Improve complex issues through analysis and resolution
What They're Looking For.
Must Have
Minimum 7 years of related work OR equivalent work experience, Must be fluent in Japanese, Must be authorized to work in Japan
Nice to Have
ServiceNow certifications
What You'll Do.
Oversee a portfolio of customers
Help customers achieve business outcomes
Foster greater adoption and usage of the ServiceNow products
Provide prescriptive guidance
Bring ServiceNow's best practices
and capabilities to help customers achieve their goals
Oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers
but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly
using resources from across the company ecosystem
How You'll Work.
Team & Collaboration
Guide other ServiceNow teams to address customer issues
Process & Methodology
Comfort running projects independently, Oversee projects identified by leaders
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