SafetyCulture
Customer Success
SeniorCustomerSuccessManager
“Senior Customer Success Manager at SafetyCulture. Skills: Customer Success, Enterprise customers, Product adoption. Manage customer portfolio. Drive product activation”
What You'll Achieve.
Deliver ROI; Inspire customers to champion SafetyCulture; Contribute to SafetyCulture's growth; Ensure seamless experiences; Ensure positive experiences; Drive continuous improvement
Industry & Context.
Understand customer pain points; Take action
What They're Looking For.
Must Have
5+ years customer facing experience, Experience leveraging data, Persuasion and presentation skills, Ability to communicate up and down an organisation, Ability to actively listen, Ability to understand customer pain points, Ability to take action, Easily adapt to changes
What You'll Do.
Manage customer portfolio
Drive product activation
Drive product engagement
Collaborate with Sales Team
Identify areas of opportunity
Ensure non-event renewals
Partner with customers
Understand business goals
Understand business challenges
Translate goals into strategies
Utilize SafetyCulture
Become trusted advisor
Enable customer experience
Advise customers on best practices
Provide feedback to internal teams
Influence product road map
Drive adoption of products
Drive retention of products
Drive advocacy of products
Educate customers on new products
Educate customers on features
Educate customers on best practices
Share innovative ideas
Focus on driving initiatives
How You'll Work.
Team & Collaboration
Internal teams; Cross functional teams; Sales Team
Communication Scope
Presentation skills; Communicate up; Communicate down
Applying for this Senior Customer Success Manager role?
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How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
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