RevenueCat
Growth
SeniorCustomerSuccessManager
“Senior Customer Success Manager at RevenueCat. Manage and nurture customer relationships. Provide insights and tactics to customers”
What You'll Achieve.
Contributed significantly to the sold customer NPS; Contributed significantly to Net Revenue Retention; Helped dozens of customers make more money
Industry & Context.
What They're Looking For.
Must Have
4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting, Ability to manage and nurture customer relationships, Experience in analyzing customer data to provide insights and measure success, communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all, Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones, Deep desire to understand customer needs and an ability to turn those needs into action, Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable, Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place
Nice to Have
Experience with mobile app businesses or an extreme interest in becoming an expert in this domain
What You'll Do.
Manage and nurture customer relationships
Provide insights and tactics to customers
Analyze customer data
Propose actionable tactics
Develop educational collateral
Gain understanding of RevenueCat's use cases
Meet with people across Marketing
Sit in on customer calls
Present your 'first ship'
Conduct initial meetings with customers
Manage customer relationships
Track and report on key success metrics
Work with internal app growth experts
Work with external consultants
and share actionable insights
Work directly with the Product team
Contribute to sold customer NPS
Contribute to Net Revenue Retention
Help customers make more money
How You'll Work.
Team & Collaboration
Liaise effectively with internal teams; Coordinate with team members; Collaborate in real time around specific projects
Communication Scope
communication skills
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