SeniorCustomerSuccessManager

Who we are We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together. What we do RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career! In response to our fast growth and market expansion, we are looking for a Senior Customer Success Manager to join our team in Australia! What we need you to do and be As a Senior Customer Success Manager, you are responsible for the strategic development of our tier 1 and 2 customers’ business processes and understanding their needs. You will also be responsible for developing and maintaining executive/senior level customer relationships You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value. You will be monitoring customer’s key performance metrics and taking necessary actions to improve. You will be measured on customer satisfaction, NPS (net promotor score), reference-ability and documenting the value RELEX bring to our existing customers by measuring KPIs. Net Revenue Retention (NRR) is core outcome