SeniorCustomerSuccessManager

ABOUT US Owkin is an AI company on a mission to solve the complexity of biology. It is building the first Biology Super Intelligence (BASI) by combining powerful biological large language models, multimodal patient data, and agentic software. At the heart of this system is Owkin K, an AI copilot and its new LLM fine-tuned on biology called Owkin Zero, used by researchers, clinicians, and drug developers to better understand biology, validate scientific hypotheses, and deliver better diagnostics and therapies faster. Position is based in our Paris offices or remotely in France, UK or Germany. Please submit your CV in English ABOUT THE ROLE: As a Customer Success Manager (CSM), you will be the primary strategic partner for our external clients (pharmaceutical and biotechnology companies, academic institutions, etc.). You will manage the lifecycle of our flagship product K Pro with one or more customers, ensuring they achieve measurable scientific and business impact. In addition to being a relationship manager; you are a "Scientific Orchestrator" who bridges the gap between complex AI capabilities and real-world drug research & development workflows. The Senior Customer Success is a key architect in the success of our most strategic client engagements, reporting to the Director of Customer Success and Project Management. You’ll work directly with the OWKIN Research & Technology teams and Medical and Biology Experts on the delivery and value proposition of our product.   IN PARTICULAR, YOU WILL DELIVER: 1. STRATEGIC ACCOUNT & VALUE MANAGEMENT - Strategic Account Ownership: Own a portfolio of high-value or enterprise Biopharma accounts. Build deep, trusted relationships with key stakeholders, including senior executives. - Drive Value Realization & Planning: Act as a strategic advisor, ensuring clients realize the full ROI of K Pro. Develop comprehensive account and success plans aligned with customer business goals, demonstrating and tracking ROI and use cases unlocked