OneTrust
Technology
SeniorCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Manager at OneTrust. Act as trusted advisor. Manage customer relationships”
What You'll Achieve.
Deliver revenue retention; Deliver revenue growth; Ensure full value from platform; Ensure adoption and growth; Support all live products; Evangelize Trust in workplace; Achieve Net ARR outcome; Derive maximum value from investment; Fully leverage subscription
Industry & Context.
Problem-solving
Willing to travel, Estimated 10-20% travel
What They're Looking For.
Must Have
5-7 years client-facing role, CSM experience, Professional services experience, Technical consulting experience, Effective customer-facing communication, Proven success working with customers, Track record of engagement across corporate functions, Management of Enterprise customers, Management of Strategic customers, Excellent verbal communication, Excellent written communication, Ability to chair meetings, Ability to host webinars, Ability to build relationships, Experience implementing SaaS solutions, Demonstrated technical aptitude, Experience using SFDC, Experience using Gainsight, Experience using CS Technology applications, Ambitious person, Takes initiative, Thrive in dynamic environment
Nice to Have
Experience with AI, Experience with data governance
What You'll Do.
Act as trusted advisor
Manage customer relationships
Ensure customer satisfaction
Drive revenue retention
Align customer roadmap
Advocate for customer
Share business requirements
Manage feature requests
Understand customer industry
Utilize OneTrust platform
Derive maximum business value
Deliver business reviews
Communicate strategically with customers
Ensure delivery on objectives
Utilize adoption metrics
Nurture value added activities
Identify growth opportunities
Manage account portfolio
Balance retention and growth
Gauge customer engagement
Identify training opportunities
Identify adoption opportunities
Identify expansion opportunities
How You'll Work.
Team & Collaboration
Partnering with Sales; Partnering with Product; Partnering with Engineering; Partnering with Consulting
Communication Scope
Tailor communication style; Executive presentations
Full Job Description
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high-to-medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper-focused on delivering revenue retention and growth through alignment, adoption, and world-class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. You
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