Observe. AI
AI, Customer Experience, SaaS
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Observe. AI. Skills: Customer Success, Account Management, Relationship Building, Problem Solving. Drive process change and product adoption. Monitor customer health”
What You'll Achieve.
lead adoption; value realization; long-term partnership; drive sustained, measurable business impact; accelerate time-to-value; ensure Observe. AI becomes embedded in their operating model; increase resolution speed; elevate service quality; reduce operational costs; improve customer satisfaction; boost productivity; deliver consistent, scalable performance
Industry & Context.
Proactive problem-solver; solve pain points for your customer
What They're Looking For.
Must Have
5-7 years of experience owning clients in a CSM capacity for a SaaS solution, Proven track record of managing enterprise-level or strategic customer accounts, Ability to build trusted relationships at all organizational levels, Excellent communication, presentation, and interpersonal skills, Proactive problem-solver with organizational and project management skills, Data-driven, process oriented individual, Ability to thrive in a fast-paced, dynamic environment
Nice to Have
understanding of SaaS business models, customer success methodologies, and customer lifecycle management, point to ways you’ve up-leveled the product / process and people in your professional experience past
What You'll Do.
Drive process change and product adoption
Monitor customer health
Conduct Quarterly Business Reviews
Champion customer retention
Advocate for customer needs
Educate customers on new features
Work in an ambiguous environment
Collaborate internally and externally
Contribute to scaling Customer Success
How You'll Work.
Team & Collaboration
Collaborating internally and externally to solve pain points for your customer; Partnering with Account Managers on upsells
Communication Scope
Excellent communication; presentation skills; interpersonal skills
Process & Methodology
project management
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