LivePerson
conversational AI
SeniorCustomerSuccessManager
“Senior Customer Success Manager at LivePerson. Skills: owning a portfolio of enterprise customers, driving successful programs, driving renewals and expansion opportunities, trusted advisor on all program related activities. own a portfolio of enterprise customers. drive successful programs that enable usage growth, adoption of our solutions, and overall return on investment”
What You'll Achieve.
usage growth; adoption of our solutions; overall return on investment; outstanding retention targets; customer satisfaction; relationship health; program success
Industry & Context.
Analytical Thinker; solve sophisticated problems; handle complex client issues
What They're Looking For.
Must Have
6 to 7+ years of relevant work experience in a customer-facing customer success, account management, or strategic consulting organization., Ability to multitask, prioritize, and utilize effective time management skills to ensure that work-related activities are completed in an accurate and timely manner.
Nice to Have
SaaS experience with Enterprise organizations is preferred., Possesses a deep understanding of the company's products, services, and industry trends to contribute to product development., operational knowledge of bot automation and human contact centers and associated KPIs is preferred., Ability to perform strategic discovery with customers to uncover their business objectives, articulate the value delivered by LivePerson in support of achieving those objectives, and then build a plan to achieve those outcomes.
What You'll Do.
own a portfolio of enterprise customers
drive successful programs that enable usage growth
adoption of our solutions
and overall return on investment
work closely with peer client executive(s) to drive renewals and expansion opportunities to achieve outstanding retention targets
ensure interactions are managed to customer satisfaction
relationship health and program success
How You'll Work.
Team & Collaboration
collaborate and partner with client executives, professional services, support, and operations to deliver outstanding customer experiences; cross-functional collaboration skills
Communication Scope
Excellent communication; presentation; listening; cross-functional collaboration skills
Process & Methodology
build a plan to achieve those outcomes
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