SeniorCustomerSuccessManager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for a Senior Customer Success Manager to work with our higher education clients. This position will focus specifically on supporting our customers who are leaders in the NORAM higher education market, represent a significant financial commitment, or are partners with Instructure’s innovation. A Senior CSM is expected provide exceptional customer service to maintain strong relationships and contribute to building an outstanding CSM culture.   The Senior Customer Success Manager will participate in efforts to maintain account health, grow the account, and increase the market presence of Instructure. The primary focus of this position is to manage existing accounts, liaise with accounts and executive sponsors, and position Instructure to capture additional market share through a solutions oriented approach. The position will also focus on improving organizational communication and sharing knowledge with our CSM team.   WHAT YOU WILL BE DOING - Provide a best-in-class experience for Instructure’s most largest and strategic customers within an America’s territory. - Take a leadership role with your customers in driving strategy, cross-sell/up-sell, and retention while working collaboratively with Sales and Renewals. - Have a deep understanding of your customers, their initiatives, goals, and how to partner with them to find success, ensure renewals, and expand their Instructure footprint. - Act as liaison between the customer and Instructure for all interactions across Instructure’s business organizations. - Act as the voice of the cus