HubSpot
Technology
SeniorCustomerSuccessManager
“Senior Customer Success Manager at HubSpot. Skills: Customer Success, Relationship management, Retention strategies. Manage book of business. Develop strategic action plans”
What You'll Achieve.
Unlock full potential of HubSpot; Increased value; Satisfaction; Continued customer loyalty; Retention
Industry & Context.
Forecasting retention risks; Implementing mitigation strategies; Addressing technical needs; Risk mitigation
What They're Looking For.
Must Have
Managing customer relationships, Scaling customer relationships, Quota or retention-carrying role, Forecasting retention risks, Implementing mitigation strategies, Verbal communication, Written communication, Presenting strategies, Prioritizing tasks, Acquire new knowledge, Exceed expectations, Adapting to new technologies, Staying up to date with AI
Nice to Have
AI proficiency
What You'll Do.
Manage book of business
Develop strategic action plans
Own complex customers
Formalize book of business strategy
Outline churn mitigation tactics
Collaborate to maximize growth
Maintain accurate forecasting notes
Engage customers with phone calls
Ensure customers derive value
Address advanced technical needs
Resolve customer inquiries
Connect customers with resources
Define success criteria
Outline plans to achieve goals
Share accountability for success
Identify opportunities to expand utilization
Monitor customer health
Create risk mitigation plans
Cultivate relationships with decision-makers
Collaborate with HubSpot teams
Ensure successful customer renewals
Mentor new team members
Develop best practices
Enhance process quality
Enhance process effectiveness
Enhance process efficiency
How You'll Work.
Team & Collaboration
Cross-functional teams; Key decision-makers; Stakeholders across teams; Other HubSpot teams; New team members
Communication Scope
Verbal communication; Written communication; Presenting strategies
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