SeniorCustomerSuccessManager

This role is open in the US, hybrid, in office or fully remote As a Senior Customer Success Manager on our Mid-Market or Corporate team, you'll enjoy unparalleled autonomy, take ownership of your projects, and be devoted to helping each customer unlock the full potential of HubSpot. In this role, you'll have ample opportunities for career advancement, with a strong emphasis on skill enhancement and a clear, performance-driven pathway for progression. If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team is committed to delivering exceptional experiences and long-term value to our customers by fostering trust and offering expert guidance on the HubSpot platform. The end result: increased value, satisfaction, and continued customer loyalty (retention). Experience and qualifications Experience managing, nurturing and scaling customer relationships in a quota or retention-carrying role. Skilled in forecasting retention risks and implementing effective mitigation strategies. Exceptional proficiency in verbal and written communication, adept at presenting strategies in person, over the phone, and through email. Highly organized, possessing keen attention to detail, and adept at prioritizing tasks for successful execution. Confident, self-motivated, and committed to collaborative teamwork. Demonstrated desire to acquire new knowledge and skills. Motivated by the drive to exceed expectations. Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI Responsibilities: Book of Business Management: Deep understanding of core metrics and role expectations and ability to execute against those metrics by developing strategic action plans on a quarterly basis. Primary ownership and accountability for complex customers who require higher-touch service. Formalize Book of Business managemen