DoorDash
Hospitality
SeniorCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Manager at DoorDash. Skills: Customer Success Management, Account Management, Relationship Building. Own book of business. Manage customer portfolio”
What You'll Achieve.
Drive measurable business outcomes; Drive long-term customer success; Drive revenue growth
Industry & Context.
Creative problem-solving; Business problem solving
What They're Looking For.
Must Have
5+ years customer success, 5+ years account management, 5+ years customer-facing role, Verbal communication skills, Written communication skills, Manage portfolio of customers, Build relationships with stakeholders, Influence outcomes, Business acumen, Data-driven, Interpret performance metrics, Translate insights into strategies, Highly organized, Manage multiple priorities, Attention to detail, Focus on strategic objectives, Help customers succeed, Curiosity for business challenges, Solve problems
Nice to Have
Hospitality industry experience, Restaurant industry experience
What You'll Do.
Manage customer portfolio
Deliver high-touch engagement
Drive customer health
Drive customer retention
Drive customer expansion
Own customer lifecycle
Ensure customers realize ROI
Ensure long-term value
Lead customer engagement
Develop account strategies
Lead business reviews
Lead planning sessions
Build deep relationships
Provide strategic guidance
Influence customer outcomes
Partner with Account Management
Drive expansion opportunities
Co-own growth strategy
Deliver seamless customer experience
Analyze customer performance
Analyze product adoption
Identify opportunities
Drive data-informed recommendations
Inform product strategy
Inform go-to-market strategy
Inform customer experience improvements
How You'll Work.
Team & Collaboration
Partner with Account Management; Cross-functional strategy influence
Communication Scope
Verbal communication; Written communication; Executive stakeholder communication
Full Job Description
About the Team The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet and exceed their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry. About the Role We are looking for a Senior Customer Success Manager (Senior CSM) to drive strategic partnership, retention, and growth across a portfolio of our highest-value and complex SMB customers. This is a high-touch, relationship-driven role focused on delivering measurable business outcomes across the full customer lifecycle, including onboarding, adoption, renewal, and expansion. As a Senior CSM, you will operate as a trusted advisor to key stakeholders, partnering closely with Account Management to drive long-term customer success and revenue growth. You’re excited about this opportunity because you will… Own a High-Value Book of Business. Manage a tailored, high-value portfolio of customers in key strategic markets, delivering deep, high-touch engagement to drive strong customer health, retention, and expansion. Drive End-to-End Customer Outcomes. Own the full customer lifecycle—from onboarding and adoption through renewal and growth—ensuring customers realize measurable ROI and long-term value from our platform. Lead High-Impact Customer Engagement. Develop and execute tailored account strategies, including leading high-impact business reviews and planning sessions with senior and executive stakeholders. Act as a Trusted Advisor. Build deep relationships with key decision-makers, providing strategic guidance that influences customer business outcomes and long-term success. Partner Closely with Account Management. Collaborate in a highly integ
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