Bloomreach
ecommerce
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Bloomreach. Skills: Customer Success Management, Ecommerce Search & Merchandising, B2B SaaS Customer Relationships, ROI Analysis. Coordinate with Technical Consultants and support teams. Enable customers to adopt new features”
What You'll Achieve.
Drive higher growth and lasting loyalty; Drive account expansion and renewal outcomes; Quantify the revenue impact of search and merchandising configurations; Connect platform usage to measurable business outcomes (conversion lift, RPV, AOV)
Industry & Context.
Troubleshooting search quality issues; Identify optimization opportunities
Flexible remote working within APAC time zones
What They're Looking For.
Must Have
3 years of hands-on, practitioner-level experience with a Search & Merchandising platform, Comfortable configuring merchandising rules, tuning search relevance, working with product feeds and catalog attributes, and troubleshooting search quality issues directly, Understanding of ecommerce fundamentals: search relevance, category management, faceting, A/B testing, pixel behavioral data, and conversion optimization, Experience managing enterprise B2B SaaS customer relationships, including executive stakeholder management and QBR delivery, Ability to translate technical platform capability into clear business value and commercial ROI narratives, Comfortable operating in a lean, autonomous environment
Nice to Have
Direct experience with Bloomreach Search & Merchandising as a practitioner or CSM, Background in in-house ecommerce trading, digital merchandising, or ecommerce management, Experience supporting or collaborating with sales teams in a pre-sales or solution consulting capacity, Familiarity with Bloomreach Marketing Automation (CDP, marketing automation) or other marketing automation platforms, Knowledge of the APAC ecommerce landscape and experience managing clients in markets such as Australia, New Zealand, Southeast Asia, Exposure to analytical concepts: A/B test design, statistical significance, revenue attribution, RPV/AOV analysis
What You'll Do.
Coordinate with Technical Consultants and support teams
Enable customers to adopt new features
Lead optimization consulting sessions
Provide product training
Deliver best practice enablement
Develop and execute A/B testing frameworks
Build and present incremental ROI stories
Use Bloomreach Insights and reporting tools
Identify optimization opportunities
Drive customer adoption
Collaborate with APAC Account Managers
Support the Sales team
Provide product demonstrations
Perform technical scoping
Provide strategic coverage
Support Bloomreach Marketing Automation customers
Contribute to team playbooks
Create success planning templates
Develop best practice frameworks
Act as the voice of the APAC customer
How You'll Work.
Team & Collaboration
Collaborate with APAC Account Managers, Technical Consultants, and the Sales team; Support the Sales team in a solution consulting capacity; Contribute to team playbooks, success planning templates, and best practice frameworks; Act as the voice of the APAC customer to Product and Engineering teams; Collaborative team player who partners effectively with Account Management, Technical Consultants, and Product
Communication Scope
Adapt your style across merchandising teams, technical stakeholders, and C-suite audiences
Process & Methodology
See team initiatives through to completion
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