Assort Health
Healthcare
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Assort Health. Skills: Customer Success, Account Management, AI platforms. Own strategic accounts. Serve as primary relationship holder”
What You'll Achieve.
Drive ROI; Unlock productivity; Improve AI agent performance; Achieve 98%+ resolution rates; Achieve 99% scheduling accuracy; Achieve 4.5/5 patient satisfaction
Industry & Context.
Problem-solving; Data-driven decisions
25% travel
What They're Looking For.
Must Have
5-10+ years customer-facing experience, 5+ years enterprise-level accounts, Deep customer success craft, Top-tier project management abilities, Exceptional communication skills, Executive presence, Analytical and problem-solving skills, Builder’s mindset, Interest in AI-native platforms, Experience in early-stage startups
Nice to Have
Experience working health system leadership, Experience working MSOs, Passion for healthcare innovation, Experience supporting healthcare providers, Experience working with healthcare technology products, Experience managing complex integrations of EHRs
What You'll Do.
Own strategic accounts
Serve as primary relationship holder
Spearhead executive strategy
Manage operational details
Transform patient care experience
Deliver measurable outcomes
Identify risks and opportunities
Surface risks and opportunities
Address risks and opportunities
Translate insights into recommendations
Improve AI agent performance
Develop product fluency
Ensure customer needs shape product
Own design of playbooks
Own implementation of playbooks
Own design of processes
Own implementation of processes
Own implementation of tools
Deliver consistent support
Deliver world-class support
How You'll Work.
Team & Collaboration
Sales; Implementation; Product; Engineering; Mid-level CSMs
Communication Scope
Executive presentations; Client communication
Process & Methodology
Project management
Applying for this Senior Customer Success Manager role?
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