SeniorCustomerSuccessManager

This role can be located in one of our approved corporate offices in Seattle, WA. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others. Key job responsibilities - Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience - Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately - Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities - Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer - Optimize cross-team processes that improve project efficiency and team delivery - Lead promotional planning and catalog optimization initiatives - Begin mentoring peers and contributing to team development A day in the life - Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts - Navigate ambi