Amazon.com Services LLC
Buying, Planning, Instock Management, Customer Success, north america stores
SeniorCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Manager at Amazon.com Services LLC. Skills: Customer Success Management, Vendor Management, Business Growth, E-commerce. Partner with vendors. Develop strategic business plans”
What You'll Achieve.
Drive growth; Improve customer experience; Optimize vendor performance
Industry & Context.
Analyze data; Resolve operational challenges
What They're Looking For.
Must Have
Project management skills, Experience with large data sets, Manage time efficiently, Work effectively with teams, Bachelor's degree or equivalent, Analyze data using Excel, Analyze data using Access, Analyze data using SQL, 4+ years client facing experience, 4+ years vendor facing experience, 4+ years account management experience, 4+ years vendor management experience, 4+ years buying experience, 4+ years planning experience, 4+ years merchandising experience
Nice to Have
BI Tools experience, Process improvement experience, Project management experience, 5+ years e-commerce experience, 5+ years retail experience, Adapt to change, Deal with ambiguity, Advanced degree or equivalent, Certifications or equivalent experience, Work with diverse stakeholders, Work with diverse teams
What You'll Do.
Develop strategic business plans
Execute strategic business plans
Improve customer experience
Provide actionable recommendations
Lead promotional planning
Execute promotional planning
Ensure catalog optimization
Build collaborative relationships
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations
Collaborate with cross-functional teams
Resolve operational challenges
Guide vendors on tools
Guide vendors on systems
Participate in strategic planning
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Vendor partners
Communication Scope
Present recommendations; Communicate effectively; Communicate respectfully
Process & Methodology
Project management, Agile
Full Job Description
This role can be located in one of the approved office locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. Key job responsibilities • Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience • Analyze data trends to identify opportunities and provide actionable recommendations • Lead promotional planning and execution while ensuring catalog optimization • Build collaborative relationships with internal teams and vendor partners • Manage multiple projects while maintaining high operational standards A day in the life • Review performance metrics and present recommendations during vendor meetings • Collaborate with cross-functional teams to resolve operational challenges • Guide vendors on utilizing Ama
Applying for this Senior Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.