Amazon.com Services LLC
e-commerce
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Amazon.com Services LLC. Skills: Customer Success Management, Vendor Management, Business Growth, Data Analysis. Partner with vendors to develop strategic business plans. Execute strategic business plans”
What You'll Achieve.
Drive growth; Improve customer experience; Optimize vendor performance; Enhance vendor experience; Deliver measurable results
Industry & Context.
Data analysis; Operational challenges
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 4+ years vendor or client facing experience, Data analysis experience, Proficient in Microsoft Excel, Experience in relationship management, Demonstrated ability to work effectively in fast-paced environments, Excellent professional written and verbal communication skills
Nice to Have
5+ years e-commerce or retail industry experience, Professional experience in Buying, Planning or Merchandising, Experience with business intelligence tools, Experience rapidly adapting to change, Background in process improvement methodologies, Advanced degree, certifications or equivalent experience, Experience working with diverse stakeholders and teams, Project management experience
What You'll Do.
Partner with vendors to develop strategic business plans
Execute strategic business plans
Drive growth for vendors
Improve customer experience
Identify opportunities
Provide actionable recommendations
Lead promotional planning
Execute promotional planning
Ensure catalog optimization
Build collaborative relationships with internal teams
Build collaborative relationships with vendor partners
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools and systems
Participate in strategic planning sessions
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Vendor partners; Diverse stakeholders and teams
Communication Scope
Written communication; Verbal communication; Presentations
Process & Methodology
Project management
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