Amazon.com Services LLC
Buying, Planning, Instock Management, Customer Success, north america stores
SeniorCustomerSuccessManager
“Senior Customer Success Manager at Amazon.com Services LLC. Skills: Customer Success, Vendor Strategy, Business Growth. Partner with vendors to develop strategic business plans. Execute strategic business plans to drive growth”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
4+ years vendor or client facing experience, Proficient in Microsoft Excel, Experience with project management skills, Experience with data analysis tools, Experience managing internal and external relationships, Experience prioritizing and managing time effectively, Experience working in a fast-paced team environment
Nice to Have
3+ years quantitative/financial analysis, 3+ years retail buying, 3+ years retail planning & allocation, 3+ years product/project management, 3+ years pricing experience, 3+ years marketing experience, 3+ years e-commerce experience, Experience in process improvement, Experience in project or program management, Experience handling ambiguous challenges, Experience working with multiple stakeholders, Advanced degree or equivalent experience
What You'll Do.
Partner with vendors to develop strategic business plans
Execute strategic business plans to drive growth
Execute strategic business plans to improve customer experience
Analyze data trends to identify opportunities
Provide actionable recommendations
Lead promotional planning
Execute promotional planning
Ensure catalog optimization
Build collaborative relationships with internal teams
Build collaborative relationships with vendor partners
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools
Guide vendors on utilizing Amazon systems
Participate in strategic planning sessions
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Vendor partners
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
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