Amazon.com Services LLC
e-commerce
SeniorCustomerSuccessManager
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“Senior Customer Success Manager at Amazon.com Services LLC. Skills: Customer Success Management, Vendor Strategy, Business Growth. Partner with vendors to develop strategic business plans. Execute strategic business plans”
What You'll Achieve.
Drive growth; Improve customer experience; Optimize selection; Optimize merchandising; Optimize operational efficiency; Deliver measurable results
Industry & Context.
Data analysis; Strategic insights
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 4+ years vendor or client facing experience, Data analysis experience, Proficient in Microsoft Excel, Experience in relationship management, Demonstrated ability to work effectively in fast-paced environments, Excellent professional written and verbal communication skills, Time management
Nice to Have
5+ years e-commerce or retail industry experience, Professional experience in Buying, Planning or Merchandising, Experience with business intelligence tools, Experience rapidly adapting to change, Background in process improvement methodologies, Advanced degree, certifications or equivalent experience, Experience working with diverse stakeholders and teams, Project management experience
What You'll Do.
Partner with vendors to develop strategic business plans
Execute strategic business plans
Drive growth for vendors
Improve customer experience
Identify opportunities
Provide actionable recommendations
Lead promotional planning
Execute promotional planning
Ensure catalog optimization
Build collaborative relationships
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations during vendor meetings
Collaborate with cross-functional teams
Resolve operational challenges
Guide vendors on utilizing Amazon tools
Guide vendors on utilizing Amazon systems
Participate in strategic planning sessions
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Vendor partners; Diverse stakeholders and teams
Communication Scope
Written communication; Verbal communication; Presentations
Process & Methodology
Project management
Full Job Description
This role can be located in one of our approved corporate offices in (list all that are on the Austin, TX, USA | New York, NY, USA | Santa Monica, CA, USA. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. Key job responsibilities • Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience • Analyze data trends to identify opportunities and provide actionable recommendations • Lead promotional planning and execution while ensuring catalog optimization • Build collaborative relationships with internal teams and vendor partners • Manage multiple projects while maintaining high operational standards A day in the life • Review performance metrics and present recommendations during vendor meetings • Collaborate with cross-functional te
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