Veeam Software
Data and AI Trust
SeniorCustomerSuccessEngineer-BilingualFrench
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“Senior Customer Success Engineer - Bilingual French at Veeam Software. Skills: technical ownership driving long-term customer outcomes, technical success plan and adoption, executive stakeholder engagement, communication, cross-functional collaboration, stakeholder management. lead onboarding, adoption, and proactively identify churn risk, migrations, and upsell. apply deep disaster recovery and resilience (DR)”
What You'll Achieve.
maximizing customer success and outcomes; driving long-term customer outcomes across the Veeam Data Platform; track and report resilience; drive adoption and expansion; tied to ARR and growth potential
Industry & Context.
proactively identify churn risk; identify migration analyze usage; monitor signals to detect churn risk; define mitigation partner on renewal strategy with actionable technical insights; synthesize technical, business, and risk signals into clear recommendations
Bilingual French
What They're Looking For.
Must Have
5+ years in customer-facing engineering roles focused on data backup and recovery, Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR, VMCE certification required (may be completed post-hire within an agreed timeframe), Proven ability to translate business outcomes into technical adoption roadmaps and measurable value, Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations, Excellent communication, cross-functional collaboration, and stakeholder management skills
Nice to Have
Familiarity with Veeam platform capabilities, Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
What You'll Do.
and proactively identify churn risk
apply deep disaster recovery and resilience (DR)
customize backup policies and facilitate orient walk through admin introduce support channels
identify migration analyze usage and conduct success planning and strategy align business outcomes with product adoption
conduct build protection recommend software products and architectures across the Veeam Data Platform
run recovery apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience deliver quarterly resilience reports
monitor signals to detect churn risk define mitigation partner on renewal strategy with actionable technical insights
build business define articulate value propositions for schedule checkpoint reviews with stakeholders
engage CISO/CIO stakeholders with clear risk
and opportunity support context for executive discussions and roadmap alignment
collaborate on marketing-informed campaigns and plays to drive adoption and expansion
operate with a long-term account assignment model tied to ARR and growth potential
typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR
own the technical success plan and adoption
and renewal terms in partnership with Sales and CS leadership
How You'll Work.
Team & Collaboration
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion; Influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership
Communication Scope
articulate; Excellent communication; ability to synthesize technical, business, and risk signals into clear recommendations
Full Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role: The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. Build business cases; define TCO; art
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