Veeam Software
Data and AI Trust
SeniorCustomerSuccessEngineer
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“Senior Customer Success Engineer at Veeam Software. Skills: Customer Success Engineering, Data Resilience, Technical Ownership, Stakeholder Engagement. Drive long-term customer outcomes. Lead onboarding and adoption”
What You'll Achieve.
Maximizing customer success and outcomes; Driving long-term customer outcomes across the Veeam Data Platform; Accelerate safe AI at scale; Ensure data and AI are fully understood, secured, and resilient; Track and report resilience; Define mitigation partner on renewal strategy; Drive adoption and expansion
Industry & Context.
Car allowance for eligible field sales roles
What They're Looking For.
Must Have
5+ years in customer-facing engineering roles focused on data backup and recovery, Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR, VMCE certification required
Nice to Have
Familiarity with Veeam platform capabilities, Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert, Proven ability to translate business outcomes into technical adoption roadmaps and measurable value, Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations, Excellent communication, cross-functional collaboration, and stakeholder management skills
What You'll Do.
Drive long-term customer outcomes
Lead onboarding and adoption
Identify churn risk and migrations
Apply disaster recovery and resilience knowledge
Customize backup policies
Facilitate admin walkthroughs
Introduce support channels
Identify migration opportunities
Analyze usage patterns
Conduct success planning
Align business outcomes with product adoption
Build protection strategies
Recommend software products and architectures
Run recovery scenarios
Apply DRMM to track resilience
Deliver quarterly resilience reports
Monitor signals for churn risk
Define mitigation strategies
Partner on renewal strategy
Articulate value propositions
Schedule checkpoint reviews
Engage CISO/CIO stakeholders
Support executive discussions
Collaborate on marketing campaigns
Drive adoption and expansion
Own technical success plan
Influence pricing and terms
Influence renewal terms
How You'll Work.
Team & Collaboration
Collaborate on marketing-informed campaigns; Partner on renewal strategy with Sales and CS leadership; Influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership; Engage CISO/CIO stakeholders; Support context for executive discussions and roadmap alignment; Cross-functional collaboration
Communication Scope
Articulate; Excellent communication; Stakeholder management
Full Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. Build business cases; define TCO; arti
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