Rasa
Engineering
SeniorCustomerSuccessEngineer
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“Senior Customer Success Engineer at Rasa. Skills: Rasa, Customer Success, AI assistants. Collaborate with multiple customers. Ensure successful adoption and satisfaction”
What You'll Achieve.
Accelerate their adoption of Rasa’s solutions; Ensure project success; Optimize their AI assistants; Long-term success
Industry & Context.
Reactive issue resolution
What They're Looking For.
Must Have
Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies, Experience serving as part of a key customer leadership team, working with technical and business decision-makers, Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes, Fluent in English and French
Nice to Have
Experience managing on-prem licensed software solutions
What You'll Do.
Collaborate with multiple customers
Ensure successful adoption and satisfaction
Provide technical guidance
Optimize AI assistants
Support customers through reactive issue resolution
Champion an environment for ongoing strategic customer success
Capture and communicate customer insights
Build and enhance AI-powered tooling
How You'll Work.
Team & Collaboration
Collaborate with multiple customers; Escalate to other teams when necessary; Communicate customer insights to Rasa’s product and engineering teams
Full Job Description
SUMMARY We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Global Director of Customer Success Engineering. We are hiring for this position in Germany We can only provide work authorization/visa sponsorship in Germany. ABOUT THIS ROLE Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineer, you'll make an impact on your team by: - As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. - Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. - Support customers through reactive issue resolution, escalating to other teams when necessary. - Help champion an environment for ongoing strategic customer success. - Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development. - Build and enhance AI-powered tooling to improve customer support workflows. - Participate in Rasa internal training and education sessions. ABOUT YOU - Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies - Experience serving as part of a key customer leadership team, working with technical and business decision-makers - Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes - Nice to have experience managing on-prem licensed software solutions - Ability to act as an industry-encouraging leader in both customer meetings and public settings - Fluent in E
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