Company
Automotive
SeniorCustomerSuccessConsultant(AutomotiveFixedOps)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Consultant (Automotive Fixed Ops). Skills: Dealership transformation, Platform adoption, Customer success. Serve as domain expert. Guide dealership transformation”
What You'll Achieve.
Drive measurable adoption; Drive business performance gains; Customer value delivery
Industry & Context.
Problem-solving; Structured thinking
Willingness to travel
What They're Looking For.
Must Have
Significant experience in automotive dealership operations, Hands-on experience with DMS platforms, Ability to translate complex operational data, Proven capability in leading executive-level conversations, Consultative, diagnostic, and problem-solving mindset, Excellent communication and stakeholder management skills
Nice to Have
Experience in customer success, consulting, or SaaS/automotive technology environments
What You'll Do.
Serve as domain expert
Guide dealership transformation
Guide platform adoption
Conduct dealership performance assessments
Identify operational gaps
Identify maturity levels
Develop account-level roadmaps
Drive measurable adoption
Drive business performance gains
Translate platform usage data
Provide actionable insights
Provide recommendations
Provide structured change plans
Lead consultative engagements
Conduct value reviews
Provide strategic advisory
Act as escalation point
Design enablement programs
Deliver enablement programs
Contribute to playbooks
Contribute to methodologies
How You'll Work.
Team & Collaboration
Senior stakeholders; Dealership leadership; Customer success teams
Communication Scope
Executive conversations; Stakeholder management
Process & Methodology
Roadmaps
Full Job Description
## Accountabilities In this role, you will serve as a domain expert guiding dealership transformation and platform adoption across fixed operations environments. Your responsibilities include: Conducting in-depth dealership performance assessments to identify operational gaps and maturity levels across fixed ops functions Developing and owning account-level improvement roadmaps that drive measurable adoption and business performance gains Translating platform usage data into actionable insights, recommendations, and structured change plans for dealership leadership Leading consultative engagements including workflow redesign, value reviews, and strategic advisory sessions with senior stakeholders Acting as the escalation point for complex product and operational questions requiring deep DMS and dealership expertise Designing and delivering scalable enablement programs such as workshops, cohort sessions, and best-practice clinics Contributing to playbooks and methodologies that standardize and scale customer value delivery across teams Requirements The ideal candidate brings deep hands-on automotive dealership experience combined with strong advisory and consulting capabilities. You will have: Significant experience in automotive dealership operations (e.g., fixed ops leadership, GM, controller, or department head roles) Strong understanding of dealership workflows across service, parts, and related fixed operations functions Hands-on experience with DMS platforms and dealership technology ecosystems Ability to translate complex operational data into clear business insights and actionable recommendations Proven capability in leading executive-level conversations with dealership principals and senior management Strong consultative, diagnostic, and problem-solving mindset with structured thinking Excellent communication and stakeholder management skills in high-trust environments Experience in customer success, consulting, or SaaS/automotive technology environments is
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