Tekion
Automotive
SeniorCustomerSuccessConsultant(AutomotiveFixedOps)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Consultant (Automotive Fixed Ops) at Tekion. Skills: Dealership operations, Tekion DMS platform, Performance diagnosis, Roadmap development. Conduct performance assessments. Identify blockers to advancement”
What You'll Achieve.
Drive tier advancement; Achieve measurable outcomes
Industry & Context.
Performance diagnosis; Root cause analysis
Travel up to 50%
What They're Looking For.
Must Have
Direct experience in automotive dealership operations, Fluency with DMS platforms, Structured consulting or advisory instincts, Ability to travel up to 50%
Nice to Have
Prior experience with Tekion or comparable DMS, Experience in customer success, consulting, or enablement, Familiarity with BI tools
What You'll Do.
Conduct performance assessments
Identify blockers to advancement
Own tier advancement plan
Translate findings into roadmap
Integrate findings into plans
Interpret industry metrics
Apply structured discovery methodology
Diagnose before prescribing
Frame problems in dealer's language
Translate data gaps into business terms
Navigate resistance with diagnosis
Identify source of pushback
Adapt engagement approach
Facilitate high-stakes conversations
Maintain platform mastery
Serve as escalation resource
Design group enablement programs
Contribute to CVA playbook development
How You'll Work.
Team & Collaboration
Customer Value Managers; Dealer principal; GM; Department manager
Communication Scope
Value reviews; Workflow redesign sessions; Change management discussions
Process & Methodology
Roadmap development
Full Job Description
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. The Role The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do Dealership Engagement Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conv
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