Amazon Web Services, Inc.

Sales, Advertising, Account Management, Tech, Customer Solutions Mgr, Cloud Computing

SeniorCustomerSolutionsManager,USFEDCIV

$154–208k Seattle, Washington, United States FULL TIME
The Brief

“Senior Customer Solutions Manager, US FED CIV at Amazon Web Services, Inc.. Skills: Customer Success, Cloud Transformation, Program Management. Identify and accelerate customer value realization. Help customers achieve organizational cloud readiness”

What You'll Achieve.

Accelerate cloud transformation journey; Realize sustained business value

Industry & Context.

Sales, Advertising, Account Management, Tech, Customer Solutions Mgr, Cloud Computing
Problems you'll solve

Problem solver

Eligibility Requirements

25% - 40% travel, US Citizen, Active Top Secret security clearance

What They're Looking For.

Must Have

5+ years leading technical programs, 2+ years customer-facing work, Bachelor's degree, Experience leading transformation project teams, Active US Government Security Clearance

Nice to Have

PMP certification, SCRUM/Agile certification, SAFe certification, Certified Solution Architect, Associate level, AWS AI Practitioner Exam

What You'll Do.

Identify and accelerate customer value realization

Help customers achieve organizational cloud readiness

Establish and mature operating models

Engage with customers

and program management expertise

Define opportunities and understand risks

Influence technical stakeholders

Partner with cross-functional teams

Drive detailed discussions

Deliver cloud adoption strategies

Navigate risks or roadblocks

Execute in ambiguous environments

Serve as customer's cloud journey coach

Evangelize customer needs to AWS leadership

Share best practice learnings

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal AWS teams; Pre/post sales teams

Communication Scope

Executive engagement; Technical discussions

Process & Methodology

Program management, Transformation project management

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