Amazon Web Services, Inc.
Solutions Architect, Tech, Customer Solutions Mgr, Cloud Computing
SeniorCustomerSolutionsManager,StrategicAccounts
“Senior Customer Solutions Manager, Strategic Accounts at Amazon Web Services, Inc.. Skills: Customer Success, Cloud adoption, Account management. Guide customers cloud journey. Ensure AWS teams work together”
Industry & Context.
Problem solving abilities
25-35% travel
What They're Looking For.
Must Have
5+ years technical programs, 2+ years customer-facing work, Bachelor's degree, Experience leading transformation teams
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification
What You'll Do.
Guide customers cloud journey
Ensure AWS teams work together
Deliver outcomes for customer
Shepherd customer adoption stages
Guide operational aspects
Guide educational aspects
Guide governance aspects
Interface with customer leadership
Interface with AWS leadership
Plan workload migrations
Support workload migrations
Translate strategic initiatives
Develop executable actions
Work backwards from milestones
Manage reporting functions
Manage tracking functions
Execute education plans
Align roadmap to outcomes
Support Executive Briefing Sessions
Support go-live events
Solve customer challenges
Develop new mechanisms
Evangelize AWS services
Influence customer adoption
Manage customer migration
How You'll Work.
Team & Collaboration
Core account groups; Product teams; Engineering teams; Customer teams; Virtual teams
Communication Scope
Executive communication; Project team communication
Process & Methodology
Program management, Transformation projects
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