Amazon Web Services, Inc.
Technology
SeniorCustomerSolutionsManager,StrategicAccounts
“Senior Customer Solutions Manager, Strategic Accounts at Amazon Web Services, Inc.. Skills: Customer Success, Cloud adoption, Strategic accounts. Guide AWS customers along their multi-year journey. Ensure AWS teams work together effectively”
What You'll Achieve.
Realizing customer benefits; Successful program completion
Industry & Context.
Problem solving
25-35% travel
What They're Looking For.
Must Have
5+ years leading large-scale technical programs, 2+ years customer-facing work, Bachelor's degree in science, technology, engineering, math, business or equivalent, Experience leading technical and non-technical transformation project teams
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification, Experience implementing cloud services including migrations and modernization projects
What You'll Do.
Guide AWS customers along their multi-year journey
Ensure AWS teams work together effectively
Deliver outcomes for the customer
Partner with customers
Shepherd customers through AWS adoption stages
Guide customer through operational aspects
Guide customer through educational aspects
Guide customer through governance aspects
Interface with customer and AWS leadership
Drive collaboration between account groups
Plan workload migrations
Support workload migrations
Translate strategic initiatives into actions
Work backwards from customer milestones
Manage reporting functions
Execute education plans
Align roadmap to business outcomes
Support Executive Briefing Sessions
Support go-live events
Take ownership on customer challenges
Solve customer challenges through new ideas
Solve customer challenges through new tools
Solve customer challenges through new mechanisms
Evangelize AWS services
Influence customers for adopting AWS services
Deliver great customer experience
Contribute to day-to-day management
Manage customer migration to AWS
How You'll Work.
Team & Collaboration
Collaborative team; AWS teams; Sales teams; Support teams; Solutions Architecture teams; Professional Services teams; Product teams; Engineering teams; Customer teams; Virtual teams
Communication Scope
Executive communication; Project team communication
Process & Methodology
Program completion, Transformation project teams
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