Amazon Web Services

Financial Services

SeniorCustomerSolutionsManager

$1750–2750k ~AI est. Taipei City, Taiwan FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Customer Solutions Manager at Amazon Web Services. Skills: Cloud transformation, Customer success, Technical architecture. Run strategic programs. Establish governance structures”

What You'll Achieve.

Accelerate customer success; Realize sustained business value; Capture full potential of AWS cloud; Successful program completion; Realizing customer benefits; Revenue is realized; Successful outcomes; Recognized revenue

Industry & Context.

Financial Services
Problems you'll solve

Problem-solving abilities

What They're Looking For.

Must Have

8+ years leading large-scale technical programs, 4+ years customer-facing work, Bachelor's degree in science, technology, engineering, math, business or equivalent, Experience leading technical and non-technical transformation project teams

Nice to Have

PMP certification, SCRUM/Agile certification, SAFe certification, Experience implementing cloud services including migrations and modernization projects

What You'll Do.

Run strategic programs

Establish governance structures

Establish success metrics

Establish scalable mechanisms

Support customers through cloud journey

Partner with account teams

Ensure customer opportunities progress

Deliver successful production deployment

Ensure revenue is realized

Coordinate across AWS teams

Deliver on-time outcomes

Demonstrate customer engagement skills

Navigate complexity of enterprise customers

Lead complex engagements

Maintain in-depth knowledge of cloud computing

Translate technical requirements

Develop adoption strategies

Accelerate customer adoption

Build technical best practices

Build execution best practices

Enhance team capabilities

Multiply CSM excellence

Provide actionable customer insights

Inform AWS service improvements

Manage time efficiently

Work effectively with sales

Work with solution architecture

Work with partner teams

Develop strategic relationships

Implement best practices

Communicate effectively in Mandarin Chinese

Communicate effectively in English

How You'll Work.

Team & Collaboration

Work with account teams; Work with sales teams; Work with solution architecture; Work with partner teams; Work with technical leads; Work with C-suite executives; Work with traditional IT teams; Work with business units

Communication Scope

Verbal communication; Written communication; Executive communication

Process & Methodology

Program management, Organizational change management, Roadmap planning, Actionable program plans, Programmatic governance

Full Job Description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. AWS Taiwan is seeking a Senior Customer Solutions Manager (CSM) to help our enterprise customers realize sustained business value by accelerating their cloud transformation journey. You will support Taiwan's most complex enterprise customers across manufacturing, financial services, and other strategic industries, guiding them through large-scale migrations and the adoption of modern, cloud-native solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. As a Sr. CSM, you are a trusted advisor with technical leadership and strategic business acumen. You use your technical expertise, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work closely with account teams to ensure customer opportunities—including migrations and new workloads—are successfully delivered and revenue is realized. You will run strategic programs that support cu

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